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The Friendly City
New Accounts


To Open a New Utility Account

A new customer can apply for service either online, by mail, fax or in-person.

New accounts can be opened 7:30 a.m. – 5 p.m. Monday through Thursday and 7:30 a.m. – 3 p.m. Friday.


New service requests after hours will be serviced the following business day. Emergency calls after hours may require an overtime charge.


What You Need to Apply

Property OwnersTenants
1) Signed application1) Signed application
2) Proof of Ownership2) Valid lease or Letter of Authorization
3) Photo ID3) Landlord contact address and number(s)
4) $135 Deposit4) Photo ID
5) $15 Service Fee*5) $135 Deposit
 6) $15 Service Fee*
* as authorized under city code sec. 70-153 

Inquire at the Utilities Department for commercial and multi-family deposit amounts.

All the above items are required prior to service